UXUI策略與CX思考小講堂分享

<h2 class="_2cuy _509y _2vxa" style="color: rgb(28, 30, 33); font-size: 19px; font-weight: normal; margin: 0px; padding: 0px; white-space: pre-wrap; direction: ltr; text-align: left; font-family: Helvetica, Arial, sans-serif; line-height: 24px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;"> CRM顧客權益 - 權益=資產-負債

<h2 class="_2cuy _509y _2vxa" style="color: rgb(28, 30, 33); font-size: 19px; font-weight: normal; margin: 0px; padding: 12px 0px 6px; white-space: pre-wrap; direction: ltr; text-align: left; font-family: Helvetica, Arial, sans-serif; line-height: 24px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;"> 長期投資顧客所產生的UX價值策略

<div class="_2cuy _3dgx _2vxa" style="white-space: pre-wrap; direction: ltr; text-align: left; margin: 0px; padding: 6px 0px 0px; font-family: Helvetica, Arial, sans-serif; color: rgb(29, 33, 41); font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;">1.兩項投資方向"維持顧客"跟"吸引顧客"支出的回報率

<div class="_2cuy _3dgx _2vxa" style="white-space: pre-wrap; direction: ltr; text-align: left; margin: 0px; padding: 6px 0px 0px; font-family: Helvetica, Arial, sans-serif; color: rgb(29, 33, 41); font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;">2.衡量顧客權益能在變化無常的市場中掌握時機，因為市場就是一堆使用者組成的

<div class="_2cuy _3dgx _2vxa" style="white-space: pre-wrap; direction: ltr; text-align: left; margin: 0px; padding: 6px 0px 0px; font-family: Helvetica, Arial, sans-serif; color: rgb(29, 33, 41); font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;">3.投資顧客需要頻繁的溝通，提升顧客關係和顧客動態生命週期的關鍵點

<h2 class="_2cuy _509y _2vxa" style="color: rgb(28, 30, 33); font-size: 19px; font-weight: normal; margin: 0px; padding: 0px; white-space: pre-wrap; direction: ltr; text-align: left; font-family: Helvetica, Arial, sans-serif; line-height: 24px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;"> 醫療CX顧客體驗小分享

<div class="_2cuy _3dgx _2vxa" style="white-space: pre-wrap; direction: ltr; text-align: left; margin: 0px; padding: 6px 0px 0px; font-family: Helvetica, Arial, sans-serif; color: rgb(29, 33, 41); font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;">病患從近醫院到康復整個過程

<span class="text_exposed_show" style="-webkit-text-stroke-width:0px; background-color:rgb(255, 255, 255); color:rgb(29, 33, 41); display:inline; font-family:helvetica,arial,sans-serif; font-size:15px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px">需要去太多單位而且過程也沒整合 UX體驗自然不好

<span class="text_exposed_show" style="-webkit-text-stroke-width:0px; background-color:rgb(255, 255, 255); color:rgb(29, 33, 41); display:inline; font-family:helvetica,arial,sans-serif; font-size:15px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px">主因是 醫生 醫院 藥廠 藥局 健保 復健 都有自己的生態

<span class="text_exposed_show" style="-webkit-text-stroke-width:0px; background-color:rgb(255, 255, 255); color:rgb(29, 33, 41); display:inline; font-family:helvetica,arial,sans-serif; font-size:15px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px">需要整合跟客制化

<span class="text_exposed_show" style="-webkit-text-stroke-width:0px; background-color:rgb(255, 255, 255); color:rgb(29, 33, 41); display:inline; font-family:helvetica,arial,sans-serif; font-size:15px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px">但要整合"白色巨塔"並沒這容易

<span class="text_exposed_show" style="-webkit-text-stroke-width:0px; background-color:rgb(255, 255, 255); color:rgb(29, 33, 41); display:inline; font-family:helvetica,arial,sans-serif; font-size:15px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px">因為相互的利益龐大還非常複雜

<p style="margin: 0px 0px 6px; display: block; font-family: Helvetica, Arial, sans-serif; color: rgb(28, 30, 33); font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;"> 執行與管理CX顧客體驗團隊思考方向

<p style="margin: 6px 0px; display: block; font-family: Helvetica, Arial, sans-serif; color: rgb(28, 30, 33); font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;">1.定義客戶期望並超越期望 2.確定操作的流程跟順序 3.CX團隊都明確自己的任務 4.成功的衡量標準 5.讓團隊有SOP跟標準 6.定義評估項目和分配資源的標準 7.建立與CX相關的教育和溝通 8.資源有效分配人力和財力等

<p style="margin: 6px 0px; padding: 0px; color: rgb(29, 33, 41); font-family: inherit; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.65px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;"> UXUI工作坊-台北台中場

<p style="margin: 6px 0px; padding: 0px; color: rgb(29, 33, 41); font-family: inherit; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.65px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;"><span style="-webkit-text-stroke-width:0px; background-color:rgb(255, 255, 255); color:rgb(29, 33, 41); display:inline !important; float:none; font-family:helvetica,arial,sans-serif; font-size:15px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px">▲最新開課公告： <a href="https://reurl.cc/zreqy" style="text-decoration: none; outline: none; color: rgb(34, 34, 34); border-bottom: 1px dashed rgb(145, 184, 193); padding-bottom: 1px; font-family: Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);" target="_blank">https://reurl.cc/zreqy

ui ux課程推薦、UI UX入門、UX課程 - A4行銷設計讀書會

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